CUSTOMER COMMENTS AND REVIEWS
HOW CAN WE SERVE YOU?
YOU CAN READ MORE REVIEWS ON OUR FACEBOOK PAGE
OR LEAVE YOUR OWN REVIEW THERE BY CLICKING HERE
OR ADD YOUR COMMENTS* OR QUESTIONS IN THE COMMENT AREA BELOW
SQUARE DASHBOARD EMAIL REVIEWS -SUBMITTED BY CUSTOMERS WHO MADE A PURCHASE IN OUR BRICK AND MORTAR SHOP:
*Any non relevant or inappropriate comments will be deleted from publication. Negative reviews and comments will remain posted while we do our best to meet that customers needs and correct any disappointments that may have occurred during their shopping experience. The point of publishing a page like this is to help us become the best store we can be for our customers now and in the future - Carol
reviews from our web site shoppers and local shoppers who have visited us in our brick and mortar store in Grant park illinois
If you have any COMMENTS* OR questions about the SHOP OR THE WEBSITE or just want to say Hello! Please Comment Below:
Or send me a note HERE, call the shop 815 465-2428 or stop in if you are nearby and we'll do the most we can to exceed your cutomer service expectations- Carol
emails from online customers
Name: Susan Duggan
Mar 24, 2017
Message: I received my fabric today and am so pleased with your service. I certainly never expected free shipping to be priority mail. Rocking chair quilts will be high on my list for future orders. I ordered six yards of the Little House on the Prairie red log cabins as the back of the quilt I am making in redwork embroidery. It will be perfect!! Again, I thank you for such exceptional service. Susan Duggan.
Name: Linda Redemske
March 17, 2017
Message: Thank you for the speedy delivery of my order. And a huge thanks for the extra fabric. Now I can be more creative than I planned. ☺ L
NAME : Dietlinde Frühauf
February 25 2017
many Thanks for the fast delivery and for your gift.
Now i can sew a spiderweb with my many scraps of fabrics .
Sorry,my english is not perfect.
Many greetings from Halle/Saale.
NAME: Sharon Smaldone
February 21st , 2017
Hi Carol Got my 2 kits today. WOW! Love it!! Thank you for beautiful KD fat qtrs and pins - special treat. Beautiful pattern, fabrics & great directions! Sharon
FEBRUARY 21st 2017
Thank you so much for your wonderful and fast customer service! Living up north leaves me wanting for beautiful, quality quilting fabric and so I am so happy I found you guys!
The little gift of fabric squares was perfect and will be incorporated in my first grandchild's quilt!
Thank you all again!
A very happy customer!
On Feb 20, 2017, at 1:26
NAME: GINA GROWE
January 27th, 2017
Thank you so much! I received the material box yesterday and love everything. I appreciate your generosity with sending me the End Of Bolt bouns yardage! I have a couple of friends that make items for kids in the homeless shelter, i.e. book and pencil holder bags with the child’s name embroidered on it, quilts with their name on it…I’m going to tell everyone aboutyour store and how kind you are Carol. Truly, your generosity is so valued and appreciated.
Thank you again, Gina
NAME: SANDY BOVEE
January 20th, 2017
Received my Jan. BOM box. How nice, so organized and well presented. One never knows what to expect from a new shop that I've not really patronized before. Thanks for making this a pleasant experience.
NAME: Margaret Allen
January 9th, 2017
Wow!! You are awesome to deal with!! Thanks so much the speedy processing!!
NAME: Theresa & Joel A Tune
January 8th, 2017
Wow, I never expected you to do this!
You are very sweet to go to the extra work to send to me.
NAME: Barbara Rust
Dec 29, 2016
Hi Carol, Thank you so much for your speedy reply each time I ordered. This shipment arrived today at noon. I am making a quilt for my niece and her fiancé for their wedding next year, so am on a tight schedule to get it done. Your swift reply each time has helped a lot. She's really fond of the grey-blue used in the Blue Barn Batiks, so the majority of the quilt uses Blue Barn Batiks (with a smattering of other fabrics from my stash).
I like your web site. Very easy to use.
Thanks again, Barbara
NaME: Susan Garofalo
December 28th , 2016
Awed again by your unequaled customer care. Thank you, Carol! It just doesn't get any better than Rocking Chair Quilts!
Appreciatively, Susan Garofalo
Name: Judy Hugo
Subject: Thank You!
Message: On Saturday I ordered 2 fabrics that I needed to complete a quilt for a Christmas gift. I don't know how you did it....but the fabric arrived yesterday (Monday) and now I am ready to quilt it. Thank you for such amazing service
Nov 22, 2016 to carol
Arrived quickly and all wonderful!Thanks so much!
Nov 8 2016, to carol Received yesterday, thank you for your prompt service. I will continue to shop with you. I signed up to receive your newsletter. Sincerely, Sharon Nelson
On Oct 21, 2016 7:41 AM, "Rocking Chair Quilts" wrote:
We noticed when packaging your order that your shipping charges were calculated at a higher than usual rate. We don't want you to pay too much for shipping so we have refunded a portion of the charges (-$7.75) back to your payment card. You should receive an automated refund email reflecting this amount .
Thank you for visiting our store,
Thank you Carol! I needed this fabric to finish a quilt that I am making for a christmas present for my son . Very hard to find yardage from this line. I searched and searched and finally found it on your website! Sooo thrilled that you had it available! I had never heard of you before this purchase but will definitely be using you again. Thank you once again for the refund! Blessings! Yvonne
Name: Helen Coignet October on October 20, 2016
Subject: Thanks from Texas
Message: I don't know how I ended up on your website. I found a few things on Monday and received them on Wednesday. Amazing. Thank you.-hc
Meredith Gudger-Raines on Oct 12, 2016
Hello - I wanted to thank you for this order, and especially for sending me an extra half yard bolt end of the floral print! That was such a happy surprise, especially as I discovered after ordering that I really needed a yard and a quarter. Perfect! It made my day, and I wanted to say thank you. There's so much difficult news to process right now, and so I'm extra grateful for any glimpse of kindness I see. Thank you very much. - Meredith
On Nov 11, 2016
Hi Carol, I didn’t expect you to get back to me so quickly! I’ve placed the order, thanks!!! Kim H.
Hi Carol I would like to say thank you for the excellent service. When I got to work last Wednesday morning (11 Nov NZ time) the fabric was sitting on my desk waiting. Amazing what you can squeeze into a postal bag. The gift of the Hello Darling 2.5inch mini charm pack was a lovely surprise and it will be very usefully especially for the 24inch square baby quilts I make for a charity organisation here on the Kapiti Coast. Once again thanks for your great service. I will certainly be back for more fabric. Regards, Jude M Nov 6 2015
Name: Peggy M
Message: I am interested in placing an order. Can I print an invoice and send a check for payment?
No Problem Peggy! – Carol
Nov. 3 2015
Hi Carol, That sounds great. So sad about the Red Panel but at least there are some other very cute patterns to choose from. I need to think on what I'm gonna get but will definitely get back to you by Saturday. Thanks for letting me how to add on to my order and doing that for me. Have a great day and I'll be ordering soon, Cari G Nov 5 2015
Thanks so much Carol, for your excellent service which is very much appreciated. Looking forward to me little "present" on the way! Mona
On Wednesday, November 4, 2015 11:49 AM, Rocking Chair Quilts <Carol@RockingChairQuilts.com> wrote: Dear Mona SThank you for your order from Rocking Chair Quilts! We wanted to let you know that your order (#Frivol #4 Lakeland) will be shipped via USPS, USPS Priority Mail on 11/4/2015. You can track* your package at any time
Received my order! Enjoyed shopping on your site!! Thanks so much, Joyce
Sent from my iPad On Oct 26, 2015, at 10:05 AM
Thank you for your great customer service. I am disabled and going to the fabric store is a challenge for me. So I do most of my fabric shopping online. I am sure I will be back‼️👍 Jane H
Sent from my iPhone On Oct 24, 2015, at 12:28 PM, to CAROL @ Rocking Chair Quilts
Today I received the fabric I ordered. Thank you to "Carol" who packaged & shipped it! Very satisfied! Linda B on Friday, October 23, 2015 1:18 PM to Rocking Chair Quilts
My order arrived today. Thank you for your quickness and for being so nice to deal with. I truly appreciate it.
Phyllis B In a message dated 10/14/2015 4:02:36 P.M. Eastern Daylight Time to email@example.com
Wow. I never had such speedy and great service. Thanks , Jane
Sent from my iPhone On Oct 5, 2015, at 7:58 PM, to CAROL @ Rocking Chair Quilts
Thank you Jane - We aim to please, but I will give the credit to the online ordering process and especially to the mighty United States Postal Service - they do an outstanding job delivering for us. Enjoy your fabrics, the Union Blues are one of my favorites in the shop right now. – Carol
Thanks for getting back right away with me Carol. I am getting ready to start teaching Quilting and Sewing Classes online, that is the line that I am decorating my studio with! I am really excited! Thanks again, Lynn W On Tue, Sep 22, 2015 at 5:50 AM, to CAROL @ Rocking Chair Quilts
Name: Catherine B
Subject: recent order
Message: I just wanted to let you know that I have received my order, which you sent out on 8/27. Today is 8/29. Thank you for the free expedited service. I am very impressed with your service. I will continue to check your website for items I am interested in purchasing. – Catherine