CUSTOMER COMMENTS AND REVIEWS

HOW CAN WE SERVE YOU?

YOU CAN READ MORE REVIEWS ON OUR FACEBOOK PAGE

OR LEAVE YOUR OWN REVIEW THERE BY CLICKING HERE

OR ADD YOUR COMMENTS* OR QUESTIONS IN THE COMMENT AREA BELOW

 

 

SQUARE DASHBOARD EMAIL REVIEWS -SUBMITTED BY CUSTOMERS WHO MADE  A PURCHASE IN OUR BRICK AND MORTAR SHOP:

03/19/2017
Customer Service, Quality
You have a great selection of threads! -Sherry K.

01/27/17
Teaches you what ever you need to know. Very good - Cookie Z.
01/7/17
Customer Service, Quality, Timeliness, Offerings
I like your shop. It’s not to far from home. Very friendly people . Betty S.
12/28/16, 3:37 pm
Customer Service, Offerings, Quality, Timeliness
Lots of great fabric in this shop! Good prices too! -Cheryl P.

12/16/16, 4:34 pm
Friendly staff - lots of fabric choices.
We were allowed to spread out and take our time in choosing what we wanted.

11/11/16
Customer Service, Offerings, Other, Quality, Timeliness
Carol and Ben are so helpful. They bring a smile to my face every time I shop there! Wendy Smith

10/3/16
Customer Service, Offerings, Other, Quality, Timeliness
Just to let you know I always feel welcome at Rocking Chair quilts. So much like visiting good friends.
10/6/16
Customer Service, Offerings, Quality, Timeliness
So glad your here!!

10/12/16
Customer Service, Offerings, Quality, Timeliness
I love the personal service you get at this store!
11/11/16
Customer Service, Offerings, Other, Quality, Timeliness
Carol makes it such a nice experience shopping at Rocking Chair Quilts.
11/11/16
Customer Service, Offerings, Other, Quality, Timeliness
Always great to do business with Carol. SueEllen Cowley

7/5/16
Customer Service, Offerings, Quality, Timeliness
Always a pleasure visiting your shop! Kim white
11/21/15
Timeliness, Quality, Offerings, Other, Customer Service
Went out of her way to find what I wanted.
11/6/15
Timeliness, Quality, Offerings, Customer Service
I would say, you got it all right! Enjoyed seeing your products, and suggestions and your friendliness. See you again soon!
10/20/15
Timeliness, Quality, Offerings, Other, Customer Service
Hello Carol, it was very nice meeting you yesterday, and love your clean and beautiful shop. Mona
10/9/15
Timeliness, Quality, Offerings, Customer Service
great as usual!!!
9/27/15
Timeliness, Quality, Offerings, Customer Service Love Carol’s knowledge and helpfulness!
9/27/15
Timeliness, Quality, Offerings, Other, Customer Service
thanks for being so easy to work with! $40.38
9/11/15
Satisfied
All of the above! Always love coming to your shop!
9/10/15
Timeliness, Quality, Offerings, Customer Service
Best quilt shop I have been to in many years. The customer service was exceptional!
8/31/15
Timeliness, Quality, Offerings, Other, Customer Service
Wonderful shop. Great personal service and advice!
7/22/15
Timeliness, Quality, Offerings, Customer Service
I was so pleased how my quilts came out!! The quilting was superb!! It always amazes me how you make your quilting compliment the piecing that I do on the top!!! I enjoy your store and our visits together!! You have a great selection of fabrics and tools!
Show More
— SQUARE DASHBOARD EMAIL REVIEWS -SUBMITTED BY CUSTOMERS WHO MADE A PURCHASE IN OUR BRICK AND MORTAR SHOP
*Any non relevant or inappropriate comments will be deleted from publication.  Negative reviews and comments will remain posted while we do our best to meet that customers needs and correct any  disappointments that may have occurred during their shopping experience.  The point of publishing a page like this is to help us become the best store we can be for our customers now and in the future - Carol
 

reviews from our web site shoppers and local shoppers who have visited us in our brick and mortar store in Grant park illinois

 

 

If you have any COMMENTS* OR questions about the SHOP OR THE WEBSITE or just want to say Hello! Please Comment Below:

  Or send me a note HERE, call the shop  815 465-2428 or stop in if you are nearby and we'll do the  most we can to exceed your cutomer service expectations- Carol

 

emails from online customers


Name: Susan Duggan

Mar 24, 2017

Message: I received my fabric today and am so pleased with your service.  I certainly never expected free shipping to be priority mail.  Rocking chair quilts will be high on my list for future orders.  I ordered six yards of the Little House on the Prairie red log cabins as the back of the quilt I am making in redwork embroidery.  It will be perfect!!  Again, I thank you for such exceptional service.  Susan Duggan.

Name: Linda Redemske

March 17, 2017

Message: Thank you for the speedy delivery of my order. And a huge thanks for the extra fabric. Now I can be more creative than I  planned.  ☺ L

NAME : Dietlinde Frühauf

February 25 2017

Dear Carol,
many Thanks for the fast delivery and for your gift.
Now i can sew a spiderweb with my many scraps of fabrics .
Sorry,my english is not perfect.
Many greetings from Halle/Saale.
Dietlinde

NAME: Sharon Smaldone

February 21st , 2017

Hi Carol  Got my 2 kits today. WOW!  Love it!!  Thank you for beautiful KD fat qtrs and pins - special treat. Beautiful pattern, fabrics & great directions! Sharon 

NAME: Valarie

FEBRUARY 21st 2017

Thank you so much for your wonderful and fast customer service! Living up north leaves me wanting for beautiful, quality quilting fabric and so I am so happy I found you guys!

The little gift of fabric squares was perfect and will be incorporated in my first grandchild's quilt!

Thank you all again!

A very happy customer!

Valarie 


On Feb 20, 2017, at 1:26

NAME: GINA GROWE

January 27th, 2017

Thank you so much!  I received the material box yesterday and love everything.  I appreciate your generosity with sending me the End Of Bolt bouns yardage! I have a couple of friends that make items for kids in the homeless shelter, i.e. book and pencil holder bags with the child’s name embroidered on it, quilts with their name on it…I’m going to tell everyone aboutyour store and how kind you are Carol.  Truly, your generosity is so valued and appreciated.

Thank you again, Gina


NAME: SANDY BOVEE

January 20th, 2017

Hi Carol
Received my Jan. BOM box. How nice, so organized and well presented. One never knows what to expect from a new shop that I've not really patronized before. Thanks for making this a pleasant experience.
Sandy Bovee
 

NAME: Margaret Allen 

January 9th, 2017

to carol

Wow!!  You are awesome to deal with!!  Thanks so much the speedy processing!!

Margaret Allen

NAME: Theresa & Joel A Tune

January 8th, 2017

Good morning!

Wow, I never expected you to do this!

You are very sweet to go to the extra work to send to me.

Thank you.

Theresa


NAME: Barbara Rust 

Dec 29, 2016

Hi Carol,   Thank you so much for your speedy reply each time I ordered. This shipment arrived today at noon.  I am making a quilt for my niece and her fiancé for their wedding next year, so am on a tight schedule to get it done. Your swift reply each time has helped a lot. She's really fond of the grey-blue used in the Blue Barn Batiks, so the majority of the quilt uses Blue Barn Batiks (with a smattering of other fabrics from my stash). 

I like your web site. Very easy to use.

Thanks again,  Barbara


NaME: Susan Garofalo

December 28th , 2016

to Carol

Awed again by your unequaled customer care. Thank you, Carol! It just doesn't get any better than Rocking Chair Quilts!

Appreciatively,    Susan Garofalo


Name: Judy Hugo

11/30/2016

Subject: Thank You!

Message: On Saturday I ordered 2 fabrics that I needed to complete a quilt for a Christmas gift. I don't know how you did it....but the fabric arrived yesterday (Monday) and now I am ready to quilt it. Thank you for such amazing service 


Deb Tiefenthaler

Nov 22, 2016   to carol

Arrived quickly and all wonderful!Thanks so much!


Sharon Nelson

Nov 8  2016, to carol  Received yesterday, thank you for your prompt service. I will continue to shop with you. I signed up to receive your newsletter. Sincerely, Sharon Nelson

 


On Oct 21, 2016 7:41 AM, "Rocking Chair Quilts"  wrote:

Hello Yvonne,

 

We noticed when packaging your order that your shipping charges were calculated at a higher than usual rate.  We don't want you to pay too much for shipping so we have refunded a portion of the charges (-$7.75) back to your payment card. You should receive an automated refund email reflecting this amount . 

Thank you for visiting our store, 

Carol

Thank you Carol! I needed this fabric to finish a quilt that I am making for a christmas present for my son . Very hard to find yardage from this line. I searched and searched and finally found it on your website! Sooo thrilled that you had it available!  I had never heard of you before this purchase but will definitely be using you again. Thank you once again for the refund! Blessings! Yvonne


Name: Helen Coignet October  on October 20, 2016

Subject: Thanks from Texas

Message: I don't know how I ended up on your website. I found a few things on Monday and received them on Wednesday. Amazing. Thank you.-hc


Meredith Gudger-Raines on  Oct 12, 2016

to carol

Hello - I wanted to thank you for this order, and especially for sending me an extra half yard bolt end of the floral print!  That was such a happy surprise, especially as I discovered after ordering that I really needed a yard and a quarter.  Perfect!  It made my day, and I wanted to say thank you.  There's so much difficult news to process right now, and so I'm extra grateful for any glimpse of kindness I see.  Thank you very much.  - Meredith 


On Nov 11, 2016 

Hi Carol,  I didn’t expect you to get back to me so quickly!   I’ve placed the order, thanks!!! Kim H.     

 Hi Carol    I would like to say thank you for the excellent service.  When I got to work last Wednesday morning (11 Nov NZ time) the fabric was sitting on my desk waiting. Amazing what you can squeeze into a postal bag.   The gift of the Hello Darling 2.5inch mini charm pack was a lovely surprise and it will be very usefully especially for the 24inch square baby quilts I make for a charity organisation here on the Kapiti Coast.   Once again thanks for your great service. I will certainly be back for more fabric.    Regards, Jude M Nov 6 2015

 Name: Peggy M

Subject: payment

Message: I am interested in placing an order. Can I print an invoice and send a check for payment?

No Problem Peggy! – Carol

Nov. 3 2015

 Hi Carol,  That sounds great. So sad about the Red Panel but at least there are some other very cute patterns to choose from. I need to think on what I'm gonna get but will definitely get back to you by Saturday. Thanks for letting me how to add on to my order and doing that for me. Have a great day and I'll be ordering soon,   Cari G Nov 5 2015

 Thanks so much Carol, for your excellent service which is very much appreciated.  Looking forward to me little "present" on the way!   Mona

On Wednesday, November 4, 2015 11:49 AM, Rocking Chair Quilts <Carol@RockingChairQuilts.com> wrote: Dear Mona SThank you for your order from Rocking Chair Quilts! We wanted to let you know that your order (#Frivol #4 Lakeland) will be shipped via USPS, USPS Priority Mail on 11/4/2015.  You can track* your package at any time

 Received my order!  Enjoyed shopping on your site!! Thanks so much, Joyce

Sent from my iPad On Oct 26, 2015, at 10:05 AM

 Thank you for your great customer service. I am disabled and going to the fabric store is a challenge for me. So I do most of my fabric shopping online. I am sure I will be back‼️👍 Jane H
Sent from my iPhone On Oct 24, 2015, at 12:28 PM, to  CAROL @ Rocking Chair Quilts

 Today I received the fabric I ordered.  Thank you to "Carol" who packaged & shipped it!  Very satisfied!  Linda B  on Friday, October 23, 2015 1:18 PM to Rocking Chair Quilts

 

My order arrived today.  Thank you for your quickness and for being so nice to deal with.  I truly appreciate it.

 Phyllis B     In a message dated 10/14/2015 4:02:36 P.M. Eastern Daylight Time to carol@rockingchairquilts.com

 Wow. I never had such speedy and great service. Thanks , Jane
Sent from my iPhone  
On Oct 5, 2015, at 7:58 PM,  to CAROL @ Rocking Chair Quilts

Thank you Jane - We aim to please, but I will give the credit to the online ordering process and especially  to the mighty United States Postal Service - they do an outstanding job delivering for us.  Enjoy your fabrics, the Union Blues are one of my favorites in the shop right now. – Carol

 

Thanks for getting back right away with me Carol. I am getting ready to start teaching Quilting and Sewing Classes online, that is the line that I am decorating my studio with!  I am really excited! Thanks again,   Lynn W   On Tue, Sep 22, 2015 at 5:50 AM,  to CAROL @ Rocking Chair Quilts

 

Name: Catherine B

Subject: recent order

Message: I just wanted to let you know that I have received my order, which you sent out on 8/27. Today is 8/29. Thank you for the free expedited service. I am very impressed with your service. I will continue to check your website for items I am interested in purchasing. – Catherine