CUSTOMER COMMENTS AND REVIEWS

HOW CAN WE SERVE YOU?

YOU CAN READ MORE REVIEWS ON OUR FACEBOOK PAGE

OR LEAVE YOUR OWN REVIEW THERE BY CLICKING HERE

OR ADD YOUR COMMENTS* OR QUESTIONS IN THE COMMENT AREA BELOW

 

If you have any COMMENTS* OR questions about the SHOP OR THE WEBSITE or just want to say Hello! Please Comment Below:

  Or send me a note HERE, call the shop  815 465-2428 or stop in if you are nearby and we'll do the  most we can to exceed your customer service expectations- Carol

 

SQUARE DASHBOARD EMAIL REVIEWS -SUBMITTED BY CUSTOMERS WHO MADE  A PURCHASE IN OUR BRICK AND MORTAR SHOP:

Thanks for your visit!

What do you think about  our little shop on Meadow Street?


11/25/17
Customer Service, Offerings,
Quality,

It’s always nice to shop at Rocking Chair Quilts. I always find something I need. And the owners are so nice,too. Sue Ellen C.


11/6/17
Customer Service, Offerings, Other, Quality, Timeliness
Always so nice to buy at Rocking Chair Quilts. They have everything I need & if not are willing to order ti for me. Thanks!

10/24/17
I just love your shop!-Judie Vandersteen

10/16/17
Love shopping at Rocking Chair Quilts. They always have things I like to buy. Also they are willing to order things I need.

10/15/17
Quality, Timeliness:
Always great to see you Carol!! -Macy

10/13/17
Customer Service:
Very friendly.

9/29/17
It is always fun to visit and see what is new at rocking chair quilts. THANKS For great service!!

9/16/17
Customer Service, Offerings:
I always have a pleasant time when I go to Rocking Chair Quilts.

8/12/2017
Always a pleasure to shop here! - Mary W.

7/28/2017
Customer Service
The yellow fabric that We picked out is going to look great as the binding for my quilt. Thanks Carol and Ben , Colette R.

7/26/2017
How can you remember so many people’s names? And your prices and customer service are greatl :)
Christine H.

07/21/2017
Good shopping experience -friendly - clean orderly - nice prices - will recommend to friends.
Carol W.

03/19/2017
Customer Service, Quality
You have a great selection of threads! -Sherry K.

01/27/17
Teaches you what ever you need to know. Very good - Cookie Z.

01/7/17
Customer Service, Quality, Timeliness, Offerings
I like your shop. It’s not to far from home. Very friendly people . Betty S.
12/28/16, 3:37 pm
Customer Service, Offerings, Quality, Timeliness
Lots of great fabric in this shop! Good prices too! -Cheryl P.

12/16/16, 4:34 pm
Friendly staff - lots of fabric choices.
We were allowed to spread out and take our time in choosing what we wanted.

11/11/16
Customer Service, Offerings, Other, Quality, Timeliness
Carol and Ben are so helpful. They bring a smile to my face every time I shop there! Wendy Smith

10/3/16
Customer Service, Offerings, Other, Quality, Timeliness
Just to let you know I always feel welcome at Rocking Chair quilts. So much like visiting good friends.
10/6/16
Customer Service, Offerings, Quality, Timeliness
So glad your here!!

10/12/16
Customer Service, Offerings, Quality, Timeliness
I love the personal service you get at this store!
11/11/16
Customer Service, Offerings, Other, Quality, Timeliness
Carol makes it such a nice experience shopping at Rocking Chair Quilts.
11/11/16
Customer Service, Offerings, Other, Quality, Timeliness
Always great to do business with Carol. SueEllen Cowley

7/5/16
Customer Service, Offerings, Quality, Timeliness
Always a pleasure visiting your shop! Kim white
11/21/15
Timeliness, Quality, Offerings, Other, Customer Service
Went out of her way to find what I wanted.
11/6/15
Timeliness, Quality, Offerings, Customer Service
I would say, you got it all right! Enjoyed seeing your products, and suggestions and your friendliness. See you again soon!
10/20/15
Timeliness, Quality, Offerings, Other, Customer Service
Hello Carol, it was very nice meeting you yesterday, and love your clean and beautiful shop. Mona
10/9/15
Timeliness, Quality, Offerings, Customer Service
great as usual!!!
9/27/15
Timeliness, Quality, Offerings, Customer Service Love Carol’s knowledge and helpfulness!
9/27/15
Timeliness, Quality, Offerings, Other, Customer Service
thanks for being so easy to work with! $40.38
9/11/15
Satisfied
All of the above! Always love coming to your shop!
9/10/15
Timeliness, Quality, Offerings, Customer Service
Best quilt shop I have been to in many years. The customer service was exceptional!
8/31/15
Timeliness, Quality, Offerings, Other, Customer Service
Wonderful shop. Great personal service and advice!
7/22/15
Timeliness, Quality, Offerings, Customer Service
I was so pleased how my quilts came out!! The quilting was superb!! It always amazes me how you make your quilting compliment the piecing that I do on the top!!! I enjoy your store and our visits together!! You have a great selection of fabrics and tools!
Show More
— SQUARE DASHBOARD EMAIL REVIEWS -SUBMITTED BY CUSTOMERS WHO MADE A PURCHASE IN OUR BRICK AND MORTAR SHOP
*Any non relevant or inappropriate comments will be deleted from publication.  Negative reviews and comments will remain posted while we do our best to meet that customers needs and correct any  disappointments that may have occurred during their shopping experience.  The point of publishing a page like this is to help us become the best store we can be for our customers now and in the future - Carol
 

comments and reviews from online customers

 


NAME: JUDITH QUINTMAN

116 MANCHESTER RD

FLEMINGTON, NJ 08822-6814 

12/2/2017

Hi RCQ

My order #06748 arrived today. Fabric is great BUT.the envelope, even though it says 2-Day Priority Mail, took six days to get here. Most fabric sites I order from charge $3 to $5 for priority mail shipping. Wasn't happy with your $7.46 but ordered anyway because  the fabric sale price was good.
 I will not order from you again!!  Snail mail would have gotten here faster.

Hello Judith,

I am sorry that you are disappointed with your delivery cost and time. Your order left our shop on the same day that you placed it.  We are a small family owned quilt shop in rural Illinois and we don't have any control over what happens when a package enters the Postal system.  I will say that the US Post Office does and outstanding job at a fair price. We are 100% satisfied with the US POSTAL Service. Perhaps it would be important to know that the Priority Mail Service gives an expected delivery time , but it is NOT a guaranteed delivery.  You must choose EXPRESS mail service to get a guaranteed delivery date.

It is also important to consider that during the first 2 weeks of December , the US Post office handles MORE mail and packages than any other time of year.  If you check your tracking history you can see  where and how long your package was in the Postal System: 

9405511699000038834342
USPS Priority Mail

I am glad that you are able to shop elsewhere for lower shipping rates.  I happily invite you to do just that the next time you are buying fabric.

We work as hard as we can to provide outstanding customer service and we are sorry that we can not measure up to your expectations.

Carol Detloff , owner of RockingChairQuilts.com


Name:BLANE SCHERTZ

OCT 12, 2017

Thanks Carol for your help.  The extra effort to find another bolt of fabric is very much appreciated.Also talked with my sister today who is very much into quilting.  I am sure she will be checking out your website. 

Thanks,

Blane


Name:Barb McGrew

SEPT 15, 2017

Carol,

Thank you 'sew' much for my fabric.  I just now received it and love it!  Your company certainly knows what customer service means and you demonstrate it quite well.  It's very refreshing, in this day, to find someone who truly wants to help the customer.  I just want you to know how appreciated you are.

Back to my quilting!

Thank you again.

Sincerely,

Barb McGrew


Name:Helen Miller

8/15/2017

Message : Thank you for the outstanding service and freaky fast delivery.  I read a few comments about your company and they were A+.  I'll give you 5 stars and I sent my email so I could get on your list.  Thank you,  Helen


Name: Kris Bienz

8/10/2017

Message : My order arrived a day early, giving me some much needed extra time to finish this wedding quilt. Thank you for your efficiency!!!


Name: Amalia Yepez

August 2, 2017 

Message Hello Carol, I want you to know that on our phone call you made me feel like a welcomed friend, so rare of a feeling nowadays, particularly among people that haven't even met like you and me!!! Talk to you soon! - Amalia


Name: Dominique Gladyszewski

JULY 31, 2017

Hi Carol

Message:Thank you for the extra fabric and for the great service. Stay well and healthy. In the pleasure of meeting again, Dominique


Name: Helen Young

JULY 28, 2017

Subject: customer service

 Message:I placed an order this weekend and was amazed to find it on my doorstep this afternoon when I returned from work. The fabric is gorgeous. I ordered a charm pack to make sure the colors were correct and I will definitely order from you in the very near future.
thank you for your prompt and professional service


Name: Debra Ganschow

JULY 23, 2017

Subject: customer service
Message: Hi Carol
Wow! I could not believe how quickly I received my order and how well packaged my order was. Thank you for the gift of the mini charm packs. So cute!
Debra


JULY 17, 2017

Name: Victoria Noonan

Subject: Thank you

Message: I just wanted to say thank you for the wonderful customer service that you put into my first two, but certainly not last, orders with your store. I had inherited a half dozen of the Frivols Tins and decided I wanted the entire collection. Your beautiful website came up in my Google search and I am so happy I found you. I also decided that I had to have coordinating fabric for each of the Frivols and was able to find everything I needed at your store, Your fast shipping (2 days to Northern NJ) was such a nice surprise and the packaging was especially appreciated. My Tins were wrapped with care and withstood the rough handling of the Postal Service. My box looked as if it has been kicked from the curb to my doorstep but there was not even a wrinkle in the Tins.
I am so grateful to find an online store that actually cares about it's customers these days. You are a shining example of what a quilt shop should be.


JUNE 27, 2017

Name:Irene Puzina

What wonderful service and thank you for upgrading the shipping! -Irene 


JUNE 16, 2017

Name: collette r.

Subject: Customer Service, Offerings, Quality

I LOVE your shop! It's a bit of a drive for me but it is so worth it. I have recommended Rocking Chair to many of your southern neighbors. I think that I could spend the whole day looking around the shop and come out with so many ideas. Carol and Ben are the best.


JUNE 9, 2017

Name: Elaine T Rutledge

Subject: #1

Message: So glad I found you! I was so sad that my usual vendor ran out of Rachel fabrics - so I had to search - and found you! My crises was a blessing!!


May 31, 2017

Name: JANE REEVES

Subject: MY PURCHASE

Message: Hi! I purchased 3 patterns on 5/20 (and received them in a timely manner...thanks!) I realize my complaint here may not be your fault but of the pattern producer/makers. All 3 of the patterns are in cello-style plastic with a sticky seal vs the zip top I've always seen for single patterns (2 patterns from another site came in the same week, with the ziplock style bag). I am NOT a happy camper. Even with careful opening, the sticky part can stick to the pattern...as I remove it or replace it. If this is the way Elizabeth Hartman & Laundry Basket markets their patterns...they show NO care for their product nor their customer. Geesh! My attention should be on the pattern and excitement to sew, not trying to keep it from the sticky tape, which can remove the text of the pattern!! If I permanently fold the sticky part to the bag, I then have an unsealed bag where I might want notes/templates with my pattern. (Thanks for listening and passing on the complaint to those who care!!!!) ~jane

Hi Jane - I am sorry to hear about your packaging disappointment. As you suggest, here at the quilt shop we don't get to decide how patterns  that we sell are packaged.  I would disagree with you that the designers you mentioned show no care.  While I do not know either of them personally - I have had the pleasure and the privilege of seeing them both speak at quilting events .  Not only are they both skilled designers, but also they both work hard to create a satisfying customer experience for all the end users of their products.  As a shop owner I have purchased both styles of packaging to put kits and patterns for our local events like shop hops, and I can tell you that the re position-able tape style that you don't like is actually the more expensive of the 2 styles , so they may have been chosen by the designers to display their products in the best light possible for the consumer, not in fact to make the customer unhappy or frustrated. If you wanted to initiate some kind of change about the packaging , you should contact the authors or publishers of the pattern directly.  In the meantime if I had a pattern package that wasn't working for me , I probably would get a new plastic bag from my kitchen drawer and put the pattern in it.  I hope this helps, Happy Sewing - Carol Detloff


May 25, 2017

Name: Kathy Chynoworth

Message: Such a friendly owner and always happy to offer help and freebies!!! I love this shop.


May 15, 2017

Name: Melinda Wynne

Message: I just want to say thank you for your wonderful service. I've ordered online a few times and every order has been sent out promptly and securely wrapped to minimize any potential damage during shipping. You went above and beyond with my last order to delay shipment so I didn't have a box sitting at my front door while I was gone for the weekend. This has put you at the top of my list for go-to quilt shops.

Thank you, Mindi Wyne, newbie quilter in California


NAME: katherine peart

April 25, 2017

"Friendly, good prices, clean and very caring service"


NAME: C. Zeilstra

April 22, 2017

Love everything about this place.  a great shop to do business . Lots of fun. Kept my husband busy while I strolled through the shop. Thank you!


Name: Barb Surrena

April 10, 2017

Thank you Carol for your prompt reply.  I appreciate the extra goodies and the no charge for the shipping.  Your site will be the first I go to in the future when I need more quilting supplies.


Name: Dawn

April 3, 2017

Hi - I received my package today, Monday 4/3. I have never received any fabric order in such a speedy way - can't thank you enough!!!!! I will definitely be ordering again - Thank you, 
Dawn L


Name: Susan Duggan

Mar 24, 2017

Message: I received my fabric today and am so pleased with your service.  I certainly never expected free shipping to be priority mail.  Rocking chair quilts will be high on my list for future orders.  I ordered six yards of the Little House on the Prairie red log cabins as the back of the quilt I am making in redwork embroidery.  It will be perfect!!  Again, I thank you for such exceptional service.  Susan Duggan.

Name: Linda Redemske

March 17, 2017

Message: Thank you for the speedy delivery of my order. And a huge thanks for the extra fabric. Now I can be more creative than I  planned.  ☺ L

NAME : Dietlinde Frühauf

February 25 2017

Dear Carol,
many Thanks for the fast delivery and for your gift.
Now i can sew a spiderweb with my many scraps of fabrics .
Sorry,my english is not perfect.
Many greetings from Halle/Saale.
Dietlinde

NAME: Sharon Smaldone

February 21st , 2017

Hi Carol  Got my 2 kits today. WOW!  Love it!!  Thank you for beautiful KD fat qtrs and pins - special treat. Beautiful pattern, fabrics & great directions! Sharon 

NAME: Valarie

FEBRUARY 21st 2017

Thank you so much for your wonderful and fast customer service! Living up north leaves me wanting for beautiful, quality quilting fabric and so I am so happy I found you guys!

The little gift of fabric squares was perfect and will be incorporated in my first grandchild's quilt!

Thank you all again!

A very happy customer!

Valarie 


On Feb 20, 2017, at 1:26

NAME: GINA GROWE

January 27th, 2017

Thank you so much!  I received the material box yesterday and love everything.  I appreciate your generosity with sending me the End Of Bolt bouns yardage! I have a couple of friends that make items for kids in the homeless shelter, i.e. book and pencil holder bags with the child’s name embroidered on it, quilts with their name on it…I’m going to tell everyone aboutyour store and how kind you are Carol.  Truly, your generosity is so valued and appreciated.

Thank you again, Gina


NAME: SANDY BOVEE

January 20th, 2017

Hi Carol
Received my Jan. BOM box. How nice, so organized and well presented. One never knows what to expect from a new shop that I've not really patronized before. Thanks for making this a pleasant experience.
Sandy Bovee
 

NAME: Margaret Allen 

January 9th, 2017

to carol

Wow!!  You are awesome to deal with!!  Thanks so much the speedy processing!!

Margaret Allen

NAME: Theresa & Joel A Tune

January 8th, 2017

Good morning!

Wow, I never expected you to do this!

You are very sweet to go to the extra work to send to me.

Thank you.

Theresa


NAME: Barbara Rust 

Dec 29, 2016

Hi Carol,   Thank you so much for your speedy reply each time I ordered. This shipment arrived today at noon.  I am making a quilt for my niece and her fiancé for their wedding next year, so am on a tight schedule to get it done. Your swift reply each time has helped a lot. She's really fond of the grey-blue used in the Blue Barn Batiks, so the majority of the quilt uses Blue Barn Batiks (with a smattering of other fabrics from my stash). 

I like your web site. Very easy to use.

Thanks again,  Barbara


NaME: Susan Garofalo

December 28th , 2016

to Carol

Awed again by your unequaled customer care. Thank you, Carol! It just doesn't get any better than Rocking Chair Quilts!

Appreciatively,    Susan Garofalo


Name: Judy Hugo

11/30/2016

Subject: Thank You!

Message: On Saturday I ordered 2 fabrics that I needed to complete a quilt for a Christmas gift. I don't know how you did it....but the fabric arrived yesterday (Monday) and now I am ready to quilt it. Thank you for such amazing service 


Deb Tiefenthaler

Nov 22, 2016   to carol

Arrived quickly and all wonderful!Thanks so much!


Sharon Nelson

Nov 8  2016, to carol  Received yesterday, thank you for your prompt service. I will continue to shop with you. I signed up to receive your newsletter. Sincerely, Sharon Nelson

 


On Oct 21, 2016 7:41 AM, "Rocking Chair Quilts"  wrote:

Hello Yvonne,

 

We noticed when packaging your order that your shipping charges were calculated at a higher than usual rate.  We don't want you to pay too much for shipping so we have refunded a portion of the charges (-$7.75) back to your payment card. You should receive an automated refund email reflecting this amount . 

Thank you for visiting our store, 

Carol

Thank you Carol! I needed this fabric to finish a quilt that I am making for a christmas present for my son . Very hard to find yardage from this line. I searched and searched and finally found it on your website! Sooo thrilled that you had it available!  I had never heard of you before this purchase but will definitely be using you again. Thank you once again for the refund! Blessings! Yvonne


Name: Helen Coignet October  on October 20, 2016

Subject: Thanks from Texas

Message: I don't know how I ended up on your website. I found a few things on Monday and received them on Wednesday. Amazing. Thank you.-hc


Meredith Gudger-Raines on  Oct 12, 2016

to carol

Hello - I wanted to thank you for this order, and especially for sending me an extra half yard bolt end of the floral print!  That was such a happy surprise, especially as I discovered after ordering that I really needed a yard and a quarter.  Perfect!  It made my day, and I wanted to say thank you.  There's so much difficult news to process right now, and so I'm extra grateful for any glimpse of kindness I see.  Thank you very much.  - Meredith 


On Nov 11, 2016 

Hi Carol,  I didn’t expect you to get back to me so quickly!   I’ve placed the order, thanks!!! Kim H.     

 Hi Carol    I would like to say thank you for the excellent service.  When I got to work last Wednesday morning (11 Nov NZ time) the fabric was sitting on my desk waiting. Amazing what you can squeeze into a postal bag.   The gift of the Hello Darling 2.5inch mini charm pack was a lovely surprise and it will be very usefully especially for the 24inch square baby quilts I make for a charity organisation here on the Kapiti Coast.   Once again thanks for your great service. I will certainly be back for more fabric.    Regards, Jude M Nov 6 2015

 Name: Peggy M

Subject: payment

Message: I am interested in placing an order. Can I print an invoice and send a check for payment?

No Problem Peggy! – Carol

Nov. 3 2015

 Hi Carol,  That sounds great. So sad about the Red Panel but at least there are some other very cute patterns to choose from. I need to think on what I'm gonna get but will definitely get back to you by Saturday. Thanks for letting me how to add on to my order and doing that for me. Have a great day and I'll be ordering soon,   Cari G Nov 5 2015

 Thanks so much Carol, for your excellent service which is very much appreciated.  Looking forward to me little "present" on the way!   Mona

On Wednesday, November 4, 2015 11:49 AM, Rocking Chair Quilts <Carol@RockingChairQuilts.com> wrote: Dear Mona SThank you for your order from Rocking Chair Quilts! We wanted to let you know that your order (#Frivol #4 Lakeland) will be shipped via USPS, USPS Priority Mail on 11/4/2015.  You can track* your package at any time

 Received my order!  Enjoyed shopping on your site!! Thanks so much, Joyce

Sent from my iPad On Oct 26, 2015, at 10:05 AM

 Thank you for your great customer service. I am disabled and going to the fabric store is a challenge for me. So I do most of my fabric shopping online. I am sure I will be back‼️👍 Jane H
Sent from my iPhone On Oct 24, 2015, at 12:28 PM, to  CAROL @ Rocking Chair Quilts

 Today I received the fabric I ordered.  Thank you to "Carol" who packaged & shipped it!  Very satisfied!  Linda B  on Friday, October 23, 2015 1:18 PM to Rocking Chair Quilts

 

My order arrived today.  Thank you for your quickness and for being so nice to deal with.  I truly appreciate it.

 Phyllis B     In a message dated 10/14/2015 4:02:36 P.M. Eastern Daylight Time to carol@rockingchairquilts.com

 Wow. I never had such speedy and great service. Thanks , Jane
Sent from my iPhone  
On Oct 5, 2015, at 7:58 PM,  to CAROL @ Rocking Chair Quilts

Thank you Jane - We aim to please, but I will give the credit to the online ordering process and especially  to the mighty United States Postal Service - they do an outstanding job delivering for us.  Enjoy your fabrics, the Union Blues are one of my favorites in the shop right now. – Carol

 

Thanks for getting back right away with me Carol. I am getting ready to start teaching Quilting and Sewing Classes online, that is the line that I am decorating my studio with!  I am really excited! Thanks again,   Lynn W   On Tue, Sep 22, 2015 at 5:50 AM,  to CAROL @ Rocking Chair Quilts

 

Name: Catherine B

Subject: recent order

Message: I just wanted to let you know that I have received my order, which you sent out on 8/27. Today is 8/29. Thank you for the free expedited service. I am very impressed with your service. I will continue to check your website for items I am interested in purchasing. – Catherine