FAQ

 

Shipping

Q. When will my order ship?

A.We strive to get your order to you as soon as we can. Most orders placed before 2 p.m. (CDT) can ship the same business day.  

We work diligently to get orders out quickly so you can enjoy your purchase as soon as possible   We process orders during weekday business hours CST. If an order is placed after hours,  on a weekend or holiday, the order will be processed during the next (2)  business days. Occasionally items may be shipped separately.

Shipping time varies by location and is also based on the shipping provider's holiday observances.  Special offers for FREE shipping are  most often sent USPS Priority Mail.

 

Q. What shipping services do you use?

A. We  offer a variety of the USPS (United States Postal Service) and UPS (United Parcel Service) shipping services.

 

Q. The tracking number I received isn't working.

A. It can take up to 24 hours for tracking numbers to populate for most shipping services (USPS, UPS). USPS First Class shipments and International Orders are not always track-able.

 

Q. Can I ship fabric to someone else?

A. Of course! Whether it's a gift or you are currently traveling, we will ship your fabric to you anywhere you are. You can enter a shipping address that is different than your billing address at the checkout screen.

Q. I live nearby, can I shop online and pick up my order?

A. Of course! Simply choose "Local only-Don't Ship My Order" at checkout and we will hold your order here at the shop for you. 

 

Q. There's a problem with my order.

A. Please contact us so we can resolve the issue you have. We want you to be happy with your purchase!

 

Q. Why didn't my order qualify for free shipping?

A. At Rocking Chair Quilts, if you spend $100 and use coupon code "ENJOY THE SEW" at checkout, the shipping's on us. You must type this code to get the discount, it is not automatically applied for you. 

 

Q. Why won't my coupon codes work?

A.  Please make sure you have a qualifying order (minimum $ amount spent etc. ) , that you have spelled the code correctly and that your code  hasn't expired. If you continue to have issues PLEASE  contact us BEFORE YOU SUBMIT YOUR ORDER and we will do our best to help you get your coupons applied.  CLICK HERE to send us a note, or call (during store hours) (815) 465-2428.

 

Q. Why didn't  I receive the promotional sales discounts or holiday sale free shipping with my qualifying order?

A. At Rocking Chair Quilts, when we issue special coupon codes for sales events  you must type this code into the box at the checkout screen to get the discount, it is not automatically applied for you.  We cannot apply the coupons after you have submitted the order. See illustration below:

 

INTERNATIONAL SHIPPING :
Read our helpful information page about international shipping. CLICK HERE
Orders weighing over 20 lbs. may be shipped in multiple packages.
If you have any questions about the International Shipping rate and policy  please CONTACT us via email.

 

Orders

Q. Can I make a change to my order?

A. You can! If you contact us before we ship your order, we can make changes. 

 

Q. I have a question about my order.

A. Please feel free to contact us by email through our contact page, or by giving us a call at (815) 465-2428.

 

Q. I can't figure out how to place my online order?

A. CLICK HERE  to open a page with an easy step by step for the online ordering process.

 

Q. Can I combine orders?

A. If your orders arrive in succession we will normally contact you to see if you'd like us to combine them for you and refund some of your shipping costs (where applicable). If we have already shipped one of your orders then of course, we are unable to combine them.

 

Q. OH no!  I think I just placed my order more than once!  What should I do?

A.  A duplicate order rarely happens but if we do receive a duplicate order we will contact you ASAP to check with you about what you wanted to order and INSTANTLY refund any duplicate charges. etc. back to your payment card. 

 

Q. Why was sales tax added to my order?

A. Sales tax of 6.25% is included for Illinois residents only.This is subject to change as tax rates and laws change regarding online commerce.

 

Q. On every product page it says 'fabric is sold by the half yard' OR 'fabric is sold in continuous 1/2 yard increments ' I don't understand what that means?

A. You must buy at least 1/2 yard of any fabric yardage.  When entering a quantity to add to your cart  you are entering the number of total half yards that you want. For example:  when you enter quantity of 8 (half yards) you will receive one  4 yard piece of uncut fabric.

OUR FABRIC IS PRICED AND SOLD BY THE HALF YARD.

 

THIS DOES NOT MEAN THAT WE CUT YOUR YARDAGE INTO A BUNCH OF HALF YARD PIECES : we make a single cut off the bolt.

WHAT DOES THIS MEAN?

 

   WE MAKE A SINGLE CUT OFF  OF THE BOLT.

 

If you put a quantity of 1 in the QUANTITY box you will get 1/2 yard of fabric

Put 2 in the box and you will be ordering a ONE YARD PIECE of FABRIC

Put the number 3 in the QUANTITY BOX and you will be ordering 1 1/2 yards of that fabric.  YOU WILL GET A SINGLE LENGTH  THAT IS  1 1/2 YARDS LONG.  

Put 22 in the box and you will be ordering an ELEVEN YARD PIECE of FABRIC

and sew on and sew forth 

 

HOW CAN I TELL HOW MUCH OF A FABRIC YOU HAVE LEFT IN STOCK

The web site will not let you order more* fabric than we have on hand.

When you enter a number of 1/2 yards....... let's say 10 - because you want 5 yards of that fabric

then you click  the add to cart button, a box will pop and to tell you if we don't have enough for your order.

 IT WILL SHOW THE NUMBER OF 1/2 YARD UNITS WE HAVE IN STOCK* and it won't let you add it to the cart until you choose a number equal to or lower than what what shows in that box

* the exception may happen when we get to the end of a bolt and there is a shortage - or a fabric is already sold out and we didn't have enough coffee that day and forgot to update the inventory on the website. 

WE ALWAYS ALWAYS WILL CONTACT YOU  TO ASK IF YOU STILL WANT TO BUY THE FABRIC IF THE AMOUNT WE HAVE ON HAND  IS LESS THAN YOU ORDERED

 

Billing

Q. How can I pay for my order?

A. We accept all major credit and debit cards.  If your method of payment is not accepted by our shopping cart we cannot process or ship your order.

 

Q. Can I use PayPal?

A. YES! yay  we now accept PayPal for payment at Rocking Chair Quilts.  All transactions are secure and encrypted, and we never store your credit card information.

 

SUBMIT ORDER

Q. When do I pay for my order? 

A. Your payment card is charged at the time of checkout.

 

Returns

Q. I changed my mind about the fabric I ordered once I received it. Can I return it?

A. Cut fabric is not returnable, unless the item is incorrect because of our error, we do not offer exchanges on cut yardage.

We strive for 100% satisfaction for every customer.  Any return requests must be submitted within  30 days of your purchase   Refunds will be issued once items are returned to us. Shipping Charges will not be refunded,  The items must be in the same condition and packaging you received them in with no signs of use or odor.  Cut yard goods are not returnable. Sale items may not be returned.  Due to copyright laws, patterns and books may not be returned.  Return shipping charges are the usually responsibility of the buyer, but we can make exceptions if need be. Please CONTACT us with questions about your return.

Q. I received the wrong item. What can I do about it?

A. We're sorry! We strive to make every order correct, but sometimes we fall short. Please let us know and we will arrange an exchange or credit. CLICK HERE TO SEND A MESSAGE or call the shop 815 465-2428